Shipping & Delivery Policy

1. Introduction

At Clothingluxury Performance Sportswear LLC ("Clothingluxury," "we," "us," or "our"), we are committed to delivering your premium sportswear products safely and efficiently. This Shipping and Delivery Policy outlines our shipping methods, delivery timeframes, costs, and procedures.

This policy applies to all orders placed through our website at clothingluxury.com, by phone at +1 (503) 714-6056, or in our physical store located at 1155 SW Morrison St, Portland, OR 97205.

2. Shipping Areas

2.1 Domestic Shipping (United States)

We ship to all 50 states, including:

• All addresses within the contiguous United States
• Alaska and Hawaii (extended delivery times may apply)
• U.S. territories and possessions (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
• APO/FPO/DPO military addresses

2.2 International Shipping

We currently ship to the following countries:

• Canada
• Mexico

Additional countries may be added in the future. Please check our website or contact us for the most current list of international shipping destinations.

2.3 Restricted Locations

We cannot ship to:

• P.O. Boxes (except for APO/FPO/DPO military addresses)
• Countries under U.S. trade restrictions or embargoes
• Addresses that cannot be verified or are flagged as high-risk

3. Shipping Methods and Delivery Times

3.1 Domestic Shipping Options

Standard Shipping

• Delivery Time: 5-7 business days
• Cost: $6.99 for orders under $75; FREE for orders $75 and above
• Carrier: USPS, FedEx, or UPS (depending on destination)
• Tracking: Provided via email upon shipment

Expedited Shipping

• Delivery Time: 2-3 business days
• Cost: $14.99
• Carrier: FedEx or UPS
• Tracking: Provided via email upon shipment

Express Shipping

• Delivery Time: 1-2 business days
• Cost: $24.99
• Carrier: FedEx Express or UPS Next Day Air
• Tracking: Provided via email upon shipment

Local Delivery (Portland Metro Area)

• Delivery Time: Same day or next day (for orders placed before 2:00 PM)
• Cost: $9.99; FREE for orders $100 and above
• Coverage Area: Within 25 miles of our Portland store
• Note: Available Monday-Saturday only

3.2 International Shipping Options

Canada

• Delivery Time: 7-14 business days
• Cost: Starting at $19.99
• Carrier: USPS International or FedEx International
• Note: Customs duties and taxes are the responsibility of the recipient

Mexico

• Delivery Time: 10-21 business days
• Cost: Starting at $24.99
• Carrier: USPS International or FedEx International
• Note: Customs duties and taxes are the responsibility of the recipient

4. Order Processing

4.1 Processing Times

• In-Stock Items: 1-2 business days
• Pre-Order Items: Ship on scheduled release date plus standard processing time
• Custom/Personalized Items: 5-10 business days
• Bulk Orders (10+ items): 3-5 business days

4.2 Order Verification

All orders are subject to verification. We may contact you if we need to verify:

• Shipping address
• Payment information
• Large or unusual order quantities
• International delivery details

This verification process may add 1-2 business days to your order processing time.

4.3 Cut-Off Times

To ensure same-day processing:

• Standard Shipping: Order by 3:00 PM PT
• Expedited/Express Shipping: Order by 2:00 PM PT
• Local Delivery: Order by 2:00 PM PT for same-day delivery

Orders placed after cut-off times will be processed the next business day.

5. Shipping Costs

5.1 Domestic Shipping Costs

5.2 International Shipping Costs

International shipping costs are calculated based on:

• Destination country
• Package weight and dimensions
• Declared value of goods
• Selected shipping method

Exact costs will be calculated at checkout before you complete your purchase.

6. Order Tracking

6.1 Tracking Information

Once your order ships, you will receive:

• Shipment confirmation email
• Tracking number
• Link to carrier's tracking page
• Estimated delivery date

6.2 Tracking Your Package

You can track your package by:

• Clicking the tracking link in your shipment confirmation email
• Visiting the carrier's website and entering your tracking number
• Contacting our customer service team for assistance

6.3 Tracking Issues

If you experience issues with tracking:

• Allow 24 hours for tracking information to update after receiving your shipment notification
• Check your spam/junk folder for the shipment confirmation email
• Contact us at [email protected] or +1 (503) 714-6056 for assistance

7. Delivery Procedures

7.1 Signature Requirements

• Orders under $200: No signature required (carrier discretion)
• Orders $200-$500: Signature may be required
• Orders over $500: Adult signature required (21+)

7.2 Delivery Attempts

If delivery is attempted but unsuccessful:

• The carrier will leave a delivery notice with pickup instructions
• Typically 2-3 delivery attempts will be made
• After final attempt, package will be held at local carrier facility for 5-7 business days
• Unclaimed packages will be returned to Clothingluxury

7.3 Safe Place Delivery

For orders without signature requirements:

• Carriers may leave packages in a safe location (porch, mailbox, etc.)
• You can leave delivery instructions in the "Order Notes" section at checkout
• Clothingluxury is not responsible for packages stolen after confirmed delivery
• We recommend using a secure delivery address or requiring signature for high-value orders

8. Delivery Issues

8.1 Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe:

• Check the tracking information for updates
• Allow 2-3 extra business days for delays due to weather or carrier issues
• Contact us if your order is more than 5 business days late for domestic shipments, or 10 business days for international shipments
• We will work with the carrier to locate your package or arrange for a replacement or refund

8.2 Lost Packages

If a package is confirmed lost by the carrier:

• We will file a claim with the shipping carrier
• We will send you a replacement order at no additional cost, or issue a full refund
• Processing time for lost package claims is typically 7-10 business days

8.3 Damaged Packages

If your package arrives damaged:

• Inspect the package immediately upon receipt
• Take photos of the damaged packaging and any damaged items
• Contact us within 48 hours at [email protected] with photos and order details
• Keep all original packaging until the claim is resolved
• We will arrange for a replacement or refund

8.4 Wrong Address

If you provided an incorrect shipping address:

• Contact us immediately to attempt address correction (may not be possible after shipment)
• Additional shipping charges may apply for address corrections or re-shipment
• If package is returned to us, we will contact you to arrange re-shipment
• Refunds for address errors are issued minus original shipping costs and any re-stocking fees

9. International Shipping Considerations

9.1 Customs and Import Duties

• International orders may be subject to import duties, taxes, and customs fees
• These charges are the responsibility of the recipient and are not included in our shipping costs
• Customs policies vary by country; check with your local customs office for details
• Refusing a shipment due to customs fees may result in the package being returned at your expense

9.2 Customs Delays

• Packages may be held by customs for inspection, which can delay delivery
• Customs clearance times vary by country and are beyond our control
• We cannot expedite customs processing
• Estimated delivery times do not include potential customs delays

9.3 Restricted Items

Some products cannot be shipped internationally due to:

• Country-specific import restrictions
• Product composition or materials
• Size or weight limitations
• Licensing or certification requirements

We will inform you if any items in your order cannot be shipped to your location.

10. In-Store Pickup

10.1 Availability

In-store pickup is available for online orders at our Portland location:

• Address: 1155 SW Morrison St, Portland, OR 97205
• Cost: FREE
• Processing Time: 2-4 hours during business hours

10.2 Pickup Procedures

• You will receive an email when your order is ready for pickup
• Bring a valid photo ID and your order confirmation email
• Orders can be picked up by the purchaser or an authorized representative
• Unclaimed orders will be held for 14 days, then automatically refunded

10.3 Store Hours for Pickup

• Monday - Friday: 9:00 AM - 8:00 PM
• Saturday: 10:00 AM - 7:00 PM
• Sunday: 11:00 AM - 6:00 PM

11. Seasonal and Holiday Shipping

11.1 Holiday Periods

During peak seasons (Black Friday, Cyber Monday, holidays):

• Processing times may be extended by 1-3 business days
• Carrier delivery times may be longer than usual
• Cut-off times for guaranteed holiday delivery will be announced on our website
• We recommend ordering early to ensure timely delivery

11.2 Weather-Related Delays

Severe weather conditions may affect shipping:

• Carriers may suspend service to affected areas
• Delivery estimates may not account for weather delays
• We will notify you of any significant delays due to weather
• Clothingluxury is not responsible for weather-related delays

12. Contact Information

For questions about shipping, delivery, or to track your order:

• Company: Clothingluxury Performance Sportswear LLC
• Email: [email protected]
• Phone: +1 (503) 714-6056
• Address: 1155 SW Morrison St, Portland, OR 97205
• Business Hours:
  • Monday - Friday: 9:00 AM - 8:00 PM
  • Saturday: 10:00 AM - 7:00 PM
  • Sunday: 11:00 AM - 6:00 PM

13. Related Policies

For additional information, please review our related policies:

• Return and Refund Policy
• Cancellation Policy
• Terms and Conditions
• Privacy Policy

14. Changes to This Policy

Clothingluxury Performance Sportswear LLC reserves the right to modify this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was last revised.

Your continued use of our services after changes are posted constitutes acceptance of the revised policy.