Cancellation Policy

Last Updated: February 14, 2026

1. Introduction

At Clothingluxury Performance Sportswear LLC ("Clothingluxury," "we," "us," or "our"), we understand that circumstances may change after placing an order. This Cancellation Policy outlines the terms and conditions under which orders may be cancelled, modified, or withdrawn by customers.

This policy applies to all purchases made through our website, by phone, or in our physical store located at 1155 SW Morrison St, Portland, OR 97205.

2. Order Cancellation Timeframes

2.1 Online and Phone Orders

Customers may cancel online or phone orders within the following timeframes:

  • Before Processing: Orders can be cancelled free of charge if the request is made before the order enters our processing system (typically within 2 hours of order placement during business hours)
  • During Processing: Once an order enters processing, cancellation may still be possible but is subject to our review and approval
  • After Shipment: Once an order has been shipped, it cannot be cancelled. Please refer to our Return and Refund Policy for information on returns

2.2 In-Store Purchases

For in-store purchases:

  • Immediate cancellation is available before payment is completed
  • After payment completion, please refer to our Return and Refund Policy
  • Custom or personalized items cannot be cancelled once production has begun

3. How to Cancel an Order

To cancel an order, please use one of the following methods:

  • Email: Send a cancellation request to [email protected] with your order number and the reason for cancellation
  • Phone: Call us at +1 (503) 714-6056 during business hours (Monday-Friday: 9:00 AM - 8:00 PM, Saturday: 10:00 AM - 7:00 PM, Sunday: 11:00 AM - 6:00 PM)
  • In Person: Visit our store at 1155 SW Morrison St, Portland, OR 97205

Required Information: When requesting a cancellation, please provide:

  • Order confirmation number
  • Name on the order
  • Email address or phone number associated with the order
  • Brief reason for cancellation (optional but helpful)

4. Cancellation Processing

4.1 Processing Times

  • Email Requests: We aim to process cancellation requests within 24 hours of receipt
  • Phone Requests: Immediate cancellation confirmation if order has not yet been processed
  • In-Person Requests: Immediate processing during store hours

4.2 Confirmation

Once your cancellation request is processed, you will receive:

  • An email confirmation of the cancellation
  • A cancellation reference number
  • Information about refund processing (if applicable)

5. Refunds for Cancelled Orders

5.1 Refund Methods

Refunds for cancelled orders will be processed as follows:

  • Credit/Debit Card Payments: Refund to the original payment method within 5-10 business days
  • Cash on Delivery: No refund necessary as payment was not yet made
  • In-Store Purchases: Refund to original payment method or store credit at customer's choice

5.2 Refund Timeline

  • Cancellations before processing: Immediate refund initiation (funds appear in 5-10 business days)
  • Cancellations during processing: Refund initiated within 48 hours of approval (funds appear in 5-10 business days)
  • Partial cancellations: Refund for cancelled items only, processed within 5 business days

6. Partial Order Cancellations

For orders containing multiple items:

  • You may request cancellation of specific items if the order has not yet been fully processed
  • Partial cancellations are subject to the same timeframe restrictions as full cancellations
  • If only some items can be cancelled, you will be notified and given the option to proceed with partial cancellation or keep the entire order
  • Shipping costs may be recalculated for partial cancellations

7. Non-Cancellable Items

The following items cannot be cancelled once production or processing has begun:

  • Custom or personalized sportswear items
  • Made-to-order products
  • Items marked as "Final Sale" or "Non-Returnable"
  • Gift cards or store credit
  • Digital products or services (if applicable)

8. Clothingluxury-Initiated Cancellations

Clothingluxury Performance Sportswear LLC reserves the right to cancel orders in the following circumstances:

  • Product Unavailability: If an item is out of stock or discontinued after your order was placed
  • Pricing Errors: If there was a technical or human error in product pricing
  • Payment Issues: If payment authorization fails or fraud is suspected
  • Shipping Restrictions: If the shipping address is outside our delivery zone or restricted for legal reasons
  • Force Majeure: Due to circumstances beyond our control (natural disasters, acts of government, etc.)

In such cases, you will be notified immediately via email or phone, and a full refund will be processed within 5-10 business days.

9. Modification Requests

If you wish to modify an order rather than cancel it:

  • Contact us immediately using the same methods as cancellation requests
  • Modifications are subject to product availability and processing status
  • Changes to shipping address, size, color, or quantity may be accommodated if the order has not been processed
  • Price differences may apply for upgraded items
  • We cannot guarantee that modification requests will be fulfilled

10. Special Circumstances

10.1 Pre-Orders

For pre-ordered items:

  • Cancellation is available up to 48 hours before the scheduled release date
  • Full refund will be issued if cancelled within the allowable timeframe
  • After the 48-hour window, standard cancellation policies apply

10.2 Promotional Orders

Orders placed during promotional periods:

  • Are subject to the same cancellation policies
  • Promotional discounts will be maintained if the order is modified but not cancelled
  • Store credit issued for cancelled promotional orders may not include the promotional discount value

11. Customer Responsibilities

As a customer, you are responsible for:

  • Reviewing your order confirmation immediately after purchase
  • Notifying us of any errors or desired cancellations as soon as possible
  • Providing accurate contact information for cancellation notifications
  • Checking your email (including spam/junk folders) for cancellation confirmations
  • Understanding that cancellation rights may be limited based on order status

12. Related Policies

For additional information, please review our related policies:

13. Contact Information

If you have questions about our Cancellation Policy or need assistance with a cancellation request:

  • Company: Clothingluxury Performance Sportswear LLC
  • Email: [email protected]
  • Phone: +1 (503) 714-6056
  • Address: 1155 SW Morrison St, Portland, OR 97205
  • Business Hours:
    • Monday - Friday: 9:00 AM - 8:00 PM
    • Saturday: 10:00 AM - 7:00 PM
    • Sunday: 11:00 AM - 6:00 PM

14. Changes to This Policy

Clothingluxury Performance Sportswear LLC reserves the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was last revised.

We encourage you to review this policy periodically for any updates. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

15. Governing Law

This Cancellation Policy is governed by the laws of the State of Oregon, United States, without regard to its conflict of law provisions. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Portland, Oregon.