Return & Refund Policy

Last Updated: February 14, 2026

1. Introduction

At Clothingluxury Performance Sportswear LLC ("Clothingluxury," "we," "us," or "our"), customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. This Return and Refund Policy explains our procedures for returns, exchanges, and refunds for products purchased from our website, by phone, or in our physical store.

Our store is located at 1155 SW Morrison St, Portland, OR 97205. For questions, contact us at [email protected] or +1 (503) 714-6056.

2. Return Eligibility

2.1 General Return Requirements

To be eligible for a return, items must meet the following conditions:

  • Returned within 30 days of purchase or delivery date
  • Unworn, unwashed, and in original condition with all tags attached
  • Include original packaging, hangers, and any accessories
  • Accompanied by proof of purchase (receipt, order confirmation, or invoice)
  • Free from odors, makeup, deodorant stains, or visible wear

2.2 Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

  • Undergarments, sports bras, and compression garments (unless defective)
  • Socks and intimate athletic apparel
  • Swimwear (unless tags are attached and hygiene liner is intact)
  • Items marked as "Final Sale" or "Non-Returnable"
  • Custom or personalized products
  • Gift cards or store credit
  • Items purchased on clearance or during special promotional events (unless otherwise stated)
  • Products that show signs of wear or use

2.3 Extended Return Period

We offer extended return periods for certain circumstances:

  • Holiday Purchases: Items purchased between November 15 - December 31 may be returned until January 31 of the following year
  • Gifts: Gift recipients have 60 days from the original purchase date to return items for store credit

3. Return Process

3.1 In-Store Returns

Returns to our Portland store location (1155 SW Morrison St, Portland, OR 97205):

  • Bring the item(s) with tags attached and proof of purchase
  • Returns processed immediately during business hours
  • Refund issued to original payment method or as store credit
  • No return shipping fees apply to in-store returns

3.2 Mail Returns

To return items by mail:

  1. Contact us at [email protected] or call +1 (503) 714-6056 to initiate a return
  2. Receive a Return Merchandise Authorization (RMA) number and return instructions
  3. Securely package the item(s) in original or similar packaging
  4. Include the RMA number, proof of purchase, and reason for return
  5. Ship the package to the address provided in your return instructions

    6. 3.3 Return Shipping

    • Defective or Incorrect Items: We provide a prepaid return shipping label at no cost to you
    • Standard Returns: Customer is responsible for return shipping costs unless the item is defective or we made an error
    • Return Shipping Fee: $6.99 (deducted from refund for non-defective returns)
    • Recommendation: Use a trackable shipping method and retain proof of shipment

    3.4 Return Address

    Mail returns to:

    Clothingluxury Performance Sportswear LLC
    Returns Department
    1155 SW Morrison St
    Portland, OR 97205
    United States

4. Refund Processing

4.1 Inspection and Approval

Once we receive your return:

  • Items are inspected within 2-3 business days
  • You will receive an email confirming receipt and inspection results
  • Items must meet all return eligibility requirements
  • Returns that don't meet requirements may be rejected and returned to you

4.2 Refund Methods

Approved refunds are processed as follows:

  • Original Payment Method: Refund issued to the credit/debit card or payment method used for purchase
  • Cash Purchases: In-store credit or cash refund (for in-store returns only)
  • Gift Recipients: Store credit issued (original purchaser can request refund to their payment method)
  • PayPal/Other Digital Wallets: Refund to original digital wallet account

4.3 Refund Amounts

  • Full purchase price of returned item(s)
  • Original shipping costs are non-refundable (except for defective or incorrect items)
  • Return shipping fees deducted from refund (for non-defective returns)
  • Sales tax refunded in accordance with state regulations

4.4 Refund Timeline

  • In-Store Returns: Immediate refund
  • Mail Returns: Refund initiated within 2-3 business days of receiving and inspecting the return
  • Credit Card Refunds: Appear on your statement within 5-10 business days after refund is initiated
  • Debit Card Refunds: May take up to 10 business days depending on your bank

4.5 Partial Refunds

Partial refunds may be issued in the following situations:

  • Items showing minor signs of use or missing tags
  • Items not in original packaging
  • Items returned after 30 days but within 60 days (50% refund)
  • Gift items without original purchase proof

We will notify you before processing a partial refund and give you the option to have the item returned to you instead.

5. Exchanges

5.1 Exchange Eligibility

Exchanges are available for:

  • Different size of the same product
  • Different color of the same product
  • Equal or greater value items (price difference applies)

5.2 Exchange Process

In-Store Exchanges:

  • Bring item with tags and proof of purchase
  • Immediate exchange if desired item is in stock
  • Price adjustments made if new item differs in price

Mail Exchanges:

  1. Contact us to initiate an exchange
  2. Return the original item following our return process
  3. Once received and inspected, we will ship the exchange item
  4. No exchange shipping fee for same-value exchanges
  5. Processing time: 7-10 business days from when we receive the return

5.3 Out-of-Stock Exchanges

If your desired exchange item is out of stock:

  • We'll notify you of restock dates if available
  • You can select an alternative item
  • We can process a refund instead
  • We'll hold your original return for up to 14 days while you decide

6. Defective or Damaged Items

6.1 Reporting Defects

If you receive a defective or damaged item:

  • Contact us within 7 days of delivery
  • Provide photos of the defect or damage
  • Include your order number and description of the issue
  • Email [email protected] or call +1 (503) 714-6056

6.2 Resolution Options

For confirmed defective or damaged items, we offer:

  • Replacement: We'll send a new item at no cost with expedited shipping
  • Refund: Full refund including original shipping costs
  • Store Credit: 110% of purchase price as store credit

6.3 Return of Defective Items

  • We provide a prepaid return label at no cost to you
  • No inspection required - immediate replacement or refund upon receipt
  • You may keep or dispose of certain low-value defective items at our discretion

7. Wrong or Incorrect Items

7.1 Our Error

If we shipped the wrong item:

  • Contact us within 7 days of delivery
  • We'll send a prepaid return label immediately
  • Correct item shipped with expedited delivery at no charge
  • No need to return the incorrect item until you receive the correct one (if high value)

7.2 Resolution Timeline

  • Prepaid label sent within 24 hours
  • Correct item shipped within 1-2 business days
  • Expedited shipping to ensure quick delivery

8. International Returns

8.1 Return Eligibility

International customers may return items within 30 days of delivery, subject to the same conditions as domestic returns.

8.2 Return Shipping

  • Customer is responsible for return shipping costs (except defective items)
  • We recommend using a trackable, insured shipping method
  • Customs duties on returns are the customer's responsibility
  • Mark packages as "Returned Goods" to avoid additional customs fees

8.3 International Refunds

  • Refunds issued in USD to original payment method
  • Currency conversion fees are non-refundable
  • Customs duties and taxes are non-refundable
  • Processing time may be extended due to customs clearance

9. Gift Returns

9.1 Returns Without Receipt

Gift recipients without a receipt may:

  • Return items for store credit at current selling price
  • Exchange for items of equal or greater value
  • Return period: 60 days from original purchase date

9.2 Gift Receipts

If the purchaser included a gift receipt:

  • Full refund to store credit (purchase price protected)
  • All standard return policies apply
  • Original purchaser can authorize refund to their payment method

10. Store Credit

10.1 Receiving Store Credit

Store credit is issued:

  • For returns without receipt
  • For gift returns
  • As compensation for defective items (110% of purchase price)
  • Upon customer request instead of refund to original payment method

10.2 Using Store Credit

  • Valid for any future purchase at Clothingluxury
  • Can be used online and in-store
  • No expiration date
  • Non-transferable and cannot be exchanged for cash
  • Credit balance can be checked by contacting customer service

11. Sale and Clearance Items

11.1 Standard Sale Items

  • Returnable within 30 days for refund or exchange
  • Must meet all standard return requirements
  • Refund at sale price paid

11.2 Final Sale Items

  • Clearly marked as "Final Sale" on product page and receipt
  • Non-returnable and non-exchangeable
  • Exceptions made only for defective items

11.3 Clearance Items

  • Return for store credit only (no refunds)
  • 30-day return period applies
  • Must meet all standard return condition requirements

12. Warranties and Guarantees

12.1 Satisfaction Guarantee

We stand behind the quality of our products:

  • If you're not satisfied within 30 days, return for full refund
  • Applies to all non-final-sale items
  • Item must meet return condition requirements

12.2 Quality Guarantee

If a product develops a defect within 90 days of purchase due to manufacturing issues:

  • Contact us with photos and proof of purchase
  • We'll offer free replacement or full refund
  • Damage from normal wear and tear not covered

13. Fraudulent Returns

Clothingluxury Performance Sportswear LLC reserves the right to:

  • Refuse returns that appear fraudulent or abusive
  • Limit or deny future returns from customers with excessive return rates
  • Require additional verification for high-value or frequent returns
  • Ban customers from future purchases for return policy violations
  • Report suspected return fraud to appropriate authorities

14. Contact Information

For questions about returns, refunds, or to initiate a return:

  • Company: Clothingluxury Performance Sportswear LLC
  • Email: [email protected]
  • Phone: +1 (503) 714-6056
  • Address: 1155 SW Morrison St, Portland, OR 97205
  • Business Hours:
    • Monday - Friday: 9:00 AM - 8:00 PM
    • Saturday: 10:00 AM - 7:00 PM
    • Sunday: 11:00 AM - 6:00 PM

15. Related Policies

For additional information, please review our related policies:

16. Changes to This Policy

Clothingluxury Performance Sportswear LLC reserves the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was last revised.

Your continued use of our services after changes are posted constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

17. Governing Law

This Return and Refund Policy is governed by the laws of the State of Oregon, United States. Any disputes arising from returns or refunds will be subject to the exclusive jurisdiction of the courts in Portland, Oregon.